Everything you need to know about borrowing from Xcash. Can't find your answer? Call 416-633-2408 or email info@xcash.ca.
General
What are your office hours? +
Monday to Friday from 9:00 a.m. to 6:00 p.m. Eastern. Saturday from 9:00 a.m. to 5:00 p.m. Eastern. Sunday by appointment only.
Is a phone number required to get a loan? +
Yes. A phone number registered under your name is required to complete the application. The number is verified and used as a contact method during your loan.
What happens if I switch to a new bank? +
Contact customer service immediately when changing banks so we can update your account on file. Email info@xcash.ca or call 416-633-2408, and confirm with us that the change was processed. This prevents missed or delayed payments.
What happens if I do not make payments? +
Reach out to us proactively about any payment you can't make. We'll try to work out an arrangement. Debt that remains unpaid may be transferred to a collections agency.
Is my personal information safe? +
Yes. Applications are encrypted in transit, your data is used only to process your loan, and we never sell your information to third parties. See our Privacy Policy for details.
Payday loans
How much can I borrow and what does it cost? +
$100 to $1,500, at Ontario's capped rate of $14 per $100 borrowed. Example: a $300 loan for 14 days costs $42, total to repay $342 (365% APR).
What are the requirements? +
Current full-time employment, age 18 or older, and a chequing account that has been open for at least 3 months. The online form doesn't require any paper documents.
When is the loan repaid? +
On your next payday, 7 to 31 days out depending on whether you're paid weekly, bi-weekly, semi-monthly or monthly.
Can I cancel a payday loan? +
Yes, within two business days at no cost, as guaranteed by Ontario law. For information about your rights, contact Consumer Protection Ontario at 1-800-889-9768.
Personal loans
What rates and terms do you offer? +
Up to $5,000 unsecured, with terms of 6, 12, 18 or 24 months. Payments are made bi-weekly and follow your pay dates, and there are no prepayment fees. We spell out every cost clearly before you sign.
Can I pay my loan off early? +
Yes, any time, with no prepayment fees. Paying early reduces the total interest you pay.
What credit score do I need? +
There's no minimum credit score. We look at your overall financial picture rather than a single number, and our secured options (home equity, car title, gold) don't depend on your credit at all.
Home equity, car title & gold
How much home equity can I access? +
Up to 80% of your home's value, with approval in as little as 24 hours and funding within a few days. Bad credit is accepted because the loan is secured by the property.
Do I keep my car with a title loan? +
Yes. You drive your vehicle for the whole term. We register a lien on the title, which is removed once the loan is repaid in full.
How does a gold/pawn loan work? +
Bring your gold to our North York shop for a free XRF appraisal (no scratches, no chemicals). Take a cash loan against it or sell outright. Either way you're paid in minutes. Pawned items are stored 100% securely and returned when the loan is repaid. No credit check, no credit impact.
Still have questions?
Call 416-633-2408 Monday-Saturday, email info@xcash.ca, or just start an application, no obligation.
